Return Policy

1. Eligibility for Returns:

• Timeframe: Customers should be able to return items within 7-14 days from the date of delivery.
• Condition: The item must be in its original, unused condition with all tags, packaging, and accessories intact.
• Non-returnable Items: Certain products, such as opened software, digital content, or personalized electronics, may not be eligible for return.

2. Process for Returns:

• Online Request: Customers can initiate a return request through their account on the website or by contacting customer service.
• Return Authorization: Once the request is approved, a return authorization number will be issued, along with instructions for the return process.
• Return Shipping: The customer may be responsible for return shipping fees unless the item was defective, damaged, or incorrect. If the return is due to an error on the seller's part, the shipping cost should be covered by the company.

3. Refund Process:

• Refund Method: Refunds will be issued to the original payment method. If the customer paid via credit card, the refund might take 5-10 business days to reflect on their account.
• Partial Refunds: In cases where the product is returned with missing accessories or packaging, a partial refund may be issued.

4. Damaged or Defective Items:

• Inspection: If the item is defective, damaged, or incorrect, the customer should notify the website within 48 hours of receiving the product.
• Resolution: The company should either offer a replacement or a full refund for faulty or incorrect items, with no return shipping fees charged to the customer.

5. Exchange Policy:

• Product Exchange: If the customer wants to exchange an item for a different model, the process should be similar to a return, with the customer receiving a store credit to use for the exchange.

6. Restocking Fees:

• A restocking fee of 5-10% may apply to certain categories of electronics, such as opened or returned items that are no longer in new condition. This should be clearly stated on the product page.

7. Consumer Protection Compliance:

• The return policy should adhere to UAE’s Consumer Protection Law and the Dubai Economic Department (DED) guidelines, ensuring the rights of customers are respected in all aspects of the return process.

This policy would help provide clarity, customer satisfaction, and legal compliance for an electronics website in Dubai.